Stedi - Increased error rates with AWS – Incident details

All systems operational

Increased error rates with AWS

Resolved
Major outage
Started 9 days agoLasted about 23 hours

Affected

Healthcare

Degraded performance from 7:20 AM to 7:26 AM, Partial outage from 7:26 AM to 7:43 AM, Major outage from 7:43 AM to 9:31 AM, Partial outage from 9:31 AM to 9:54 AM, Degraded performance from 9:54 AM to 12:09 PM, Operational from 12:09 PM to 2:48 PM, Degraded performance from 2:48 PM to 12:08 AM, Operational from 12:08 AM to 5:51 AM

Status

Degraded performance from 7:20 AM to 7:26 AM, Partial outage from 7:26 AM to 7:43 AM, Major outage from 7:43 AM to 9:31 AM, Partial outage from 9:31 AM to 9:54 AM, Degraded performance from 9:54 AM to 12:09 PM, Operational from 12:09 PM to 2:48 PM, Degraded performance from 2:48 PM to 12:08 AM, Operational from 12:08 AM to 5:51 AM

Core

Degraded performance from 7:20 AM to 7:26 AM, Partial outage from 7:26 AM to 7:43 AM, Major outage from 7:43 AM to 9:31 AM, Partial outage from 9:31 AM to 9:54 AM, Degraded performance from 9:54 AM to 12:09 PM, Operational from 12:09 PM to 2:48 PM, Degraded performance from 2:48 PM to 12:08 AM, Operational from 12:08 AM to 5:51 AM

Status

Degraded performance from 7:20 AM to 7:26 AM, Partial outage from 7:26 AM to 7:43 AM, Major outage from 7:43 AM to 9:31 AM, Partial outage from 9:31 AM to 9:54 AM, Degraded performance from 9:54 AM to 12:09 PM, Operational from 12:09 PM to 2:48 PM, Degraded performance from 2:48 PM to 12:08 AM, Operational from 12:08 AM to 5:51 AM

Web App

Degraded performance from 7:20 AM to 7:26 AM, Partial outage from 7:26 AM to 7:43 AM, Major outage from 7:43 AM to 9:31 AM, Partial outage from 9:31 AM to 9:54 AM, Degraded performance from 9:54 AM to 12:09 PM, Operational from 12:09 PM to 2:48 PM, Degraded performance from 2:48 PM to 12:08 AM, Operational from 12:08 AM to 5:51 AM

Status

Degraded performance from 7:20 AM to 7:26 AM, Partial outage from 7:26 AM to 7:43 AM, Major outage from 7:43 AM to 9:31 AM, Partial outage from 9:31 AM to 9:54 AM, Degraded performance from 9:54 AM to 12:09 PM, Operational from 12:09 PM to 2:48 PM, Degraded performance from 2:48 PM to 12:08 AM, Operational from 12:08 AM to 5:51 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    While our APIs and web application have fully recovered, we are still encountering delays clearing our backlogs, and we are continuing to monitor the situation.

  • Monitoring
    Monitoring

    We are continuing to monitor ongoing error rates affecting AWS traffic, most systems are operational but are affected by intermittent failures.

  • Identified
    Identified

    We are seeing another small increase in error rates, we are investigating.

  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    While our APIs and web application have fully recovered, we are still encountering delays clearing our backlogs, and we are continuing to monitor the situation.

  • Update
    Update

    Realtime eligibility checks are operating normally, but we are still encountering some delays as we clear backlogs.

  • Monitoring
    Monitoring

    We’re seeing a gradual restoration of services and are continuing to monitor closely.

  • Update
    Update

    We are continuing to monitor the situation and work with AWS for a resolution.

  • Identified
    Identified

    We have confirmed our cloud provider is having ongoing issues, and we are continuing to monitor the situation.

  • Investigating
    Investigating

    We are currently investigating this incident and will update shortly.